SIMPLY HERE

CANCELLATION & REFUND POLICY

Effective Date: October 18, 2026

Simply Here requires full prepayment when booking a session. This Cancellation & Refund Policy explains the terms for cancellations, rescheduling, missed appointments, and refunds.

By booking a session with Simply Here, you acknowledge that you have read and agreed to this policy before completing payment.

1. Client Cancellations

Clients must provide at least 24 hours’ notice to cancel a scheduled session and qualify for a full refund.

Cancellations made at least 24 hours before the scheduled appointment will receive a full refund of the amount paid for that session. Refunds will be processed to the original payment method where reasonably possible and subject to the payment provider’s processing procedures.

Cancellations made less than 24 hours before the scheduled appointment are considered late cancellations and are not eligible for a refund, except where required by applicable law or otherwise approved by Simply Here.

2. Rescheduling

Clients may request to reschedule a session with at least 24 hours’ notice, subject to availability.

One reschedule per booking is permitted without an additional fee when the request is made at least 24 hours before the scheduled appointment.

Rescheduling requests made less than 24 hours before the appointment may be treated as a late cancellation. Any refund or exception will be handled under this policy and applicable law.

A new appointment is not confirmed until Simply Here has approved the change and provided confirmation.

3. Missed Appointments and Late Arrivals

If a Client does not attend a scheduled session and has not provided the required cancellation notice, the appointment is considered a missed appointment or no-show.

Missed appointments and late cancellations are not eligible for a refund, except where required by applicable law or otherwise approved by Simply Here.

Clients are encouraged to arrive on time and, for online sessions, to ensure that their device and internet connection are ready before the appointment begins.

If a Client arrives late, the session may still end at the originally scheduled time. Simply Here is not required to extend the session or provide a partial refund because of the Client’s late arrival.

4. Sessions Ended by Simply Here

Simply Here reserves the right to pause or end a session at any time, or discontinue future services, when, in its reasonable judgment, continuing the session is inappropriate, unsafe, or outside the scope of Simply Here’s nonclinical listening and personal reflection services.

Reasons may include, but are not limited to:

Information shared indicates that the Client’s needs may require assessment, treatment, or support beyond the scope of Simply Here’s services.

Information raises a serious concern about imminent harm to the Client or another person.

Information raises concerns about abuse, neglect, exploitation, or circumstances that may require reporting or protective action under applicable law.

The Client describes conduct or circumstances that raise serious safety, legal, or ethical concerns beyond the scope of the service.

The session cannot reasonably continue safely or appropriately.

Refund for a Session Ended by Simply Here

If Simply Here ends a session for a reason described in this section, the Client will receive a refund equal to 50% of the amount paid for that session.

The remaining 50% of the session fee will be retained by Simply Here. This refund rule applies specifically when Simply Here ends a session for safety, appropriateness, or scope-of-service reasons. It does not change the cancellation and missed-appointment rules that apply when the Client cancels or does not attend.

Applicable refunds will be processed to the original payment method where reasonably possible and subject to the payment provider’s processing procedures.

Simply Here is not required to recommend another provider when ending a session or discontinuing services.

5. Cancellations by Simply Here Before a Session

If Simply Here cancels a session before it begins and does not offer a mutually agreed rescheduled appointment, the Client will receive a full refund of the amount paid for that session.

If the Client agrees to reschedule instead, the payment may be applied to the rescheduled session.

6. Refund Processing

Approved refunds will be initiated within a reasonable processing period. The time it takes for a refund to appear in the Client’s account may depend on the payment provider or financial institution.

Refunds will generally be returned to the original payment method. If that is not reasonably possible, Simply Here will work with the Client to determine an appropriate alternative.

7. Emergencies and Exceptions

Simply Here understands that unexpected circumstances may arise. Exceptions to this policy may be considered at Simply Here’s discretion, subject to applicable law.

Nothing in this policy limits any rights or remedies the Client may have under applicable law.

8. Contact

For cancellation, rescheduling, or refund questions, contact:

Simply Here
Email: info@simplyhereco.com
Website: SimplyHereCo.com

Acknowledgment

By completing a booking and payment, the Client acknowledges that they have had the opportunity to review this Cancellation & Refund Policy and agree to its terms.